Subscription plan

Yes, once you subscribe, you can use all features as well as a variety of additional features.

However, please note that using additional features will generate additional fees (equal to the amount used) in addition to the subscription fee. Also, the API/Webhook feature is not available in the Personal plan.

• SMS (local): $0.02 USD
• SMS (international): $0.1 USD / When a notification is sent to an overseas phone number, then it is sent as an international SMS
• Timestamp: $0.5 USD / Prevents document forgery. Proves that the document has not changed since a certain point in time.

Yes, it’s possible.

For customers with inconsistent monthly usage or those who are unable to add a corporate credit card due to their company’s policy, you can use eformsign via an enterprise contract instead of subscribing to a monthly plan.

For inquiries, please contact eformsign Team.

Please note that an enterprise contract has a pre-payment condition after the issuance of the tax invoice and no refund is available even if you do not use all the documents allowed for the contract time period.

No. eformsign does not ask for your payment card information in order to sign up for a free trial. Furthermore, even if you add payment card information, you will not be billed or charged until you subscribe to a paid plan.

Go to Billing > Change plan in the sidebar.

Click on the Subscribe button of the desired plan. If a payment card is not added, then you’ll be directed to the Payment method settings page. After adding a payment card, if you select the desired plan, then your plan will be changed to that plan immediately. Note that if you are already on a paid plan, then the new plan will be applied from the first day of the following month.

If you switch from the free trial to the Personal plan, then all members other than the company administrator will be deactivated. If you switch to a paid plan other than the personal plan, then the number of members activated will depend on the number of members supported by that paid plan.

There is no feature for pausing a subscription. However, if you want to only store documents after you have stopped your subscription, then contact the eformsign team.

Yes, you can. However, you can switch paid plans only once per month.

If you are switching from the free trial to a paid plan, the new plan will take effect immediately.

If you are switching between paid plans, the new plan will take effect from the first date of the following month.

To change your plan, go to Billing > Change plan in the sidebar.

Also, when changing plans, please do it using a PC.

No. Inactive members are not counted.

The user count is the sum of active and invited members of your company.

User count = active members + invited members

Therefore, inactive members are not included in the user count of your company.