Subscription plan

Can you use all features once you subscribe to a plan?

Yes, once you subscribe, you can use all features as well as a variety of additional features.


When you are on a monthly plan, using additional features will generate additional fees (equal to the amount used) in addition to the subscription fee.

* API/Webhook feature is not available in the Personal plan.


When you are on a prepaid plan, you need to buy credits in order to use additional features.


Price for each additional option

  • SMS: $0.1 USD / When sending a text message notification to a mobile number.
  • Timestamp: $0.5 USD / Used to prevent document forgery. Proves that the document has not changed since a certain point in time.
Will I be subscribed to a paid plan automatically after the free trial period ends?

No. eformsign does not ask for your payment card information in order to sign up for a free trial. Furthermore, even if you add payment card information, you will not be billed or charged until you subscribe to a paid plan.

I want to switch from the free trial to a paid plan.

Go to Billing > Change plan in the sidebar.

Click on the Subscribe button of the desired plan. If a payment card is not added, then you’ll be directed to the Payment method settings page. After adding a payment card, if you select the desired plan, then your plan will be changed to that plan immediately. Note that if you are already on a paid plan, then the new plan will be applied from the first day of the following month.

If you switch from the free trial to the Personal plan, then all members other than the company administrator will be deactivated. If you switch to a paid plan other than the personal plan, then the number of members activated will depend on the number of members supported by that paid plan.

I do not plan to create any documents for a while. Can I pause my subscription?

We recommend our prepaid plan for users whose document usage fluctuates. You can use all of eformsign’s features just by purchasing a single document.

If you want to pause your monthly subscription for a while and want to store documents, please contact the eformsign Team.

Can I switch between paid plans when currently on a paid plan?

Yes, you can. However, if you are on a monthly plan, you can switch only once per month.

If you are on a prepaid plan, you can top up any time.

Only the company administrator can change paid plans.

To change your plan, go to Billing > Change plan in the sidebar.

Do paid plans’ user account count include inactive members?

No. Inactive members are not counted.

The user count is the sum of active and invited members of your company.

User count = active members + invited members

Therefore, inactive members are not included in the user count of your company.