Subscription and Payment

Yes, once you subscribe, you can use all features as well as a variety of additional features.

When you are on a monthly plan, using additional features will generate additional fees (equal to the amount used) in addition to the subscription fee.

* API/Webhook feature is not available in the Personal plan.

When you are on a prepaid plan, you need to buy credits in order to use additional features.

Price for each additional option

• SMS: $0.1 USD / When sending a text message notification to a mobile number.
• Timestamp: $0.5 USD / Used to prevent document forgery. Proves that the document has not changed since a certain point in time.

Yes. You can add a debit or credit card as the payment card on eformsign.

However, please note that when you are adding a payment card, you’ll need to go through identity verification.

You can prepay or post-pay depending on the paid plan.

• Monthly plans: This is a post-pay plan in which you pay after every month of use. Note that in addition to the monthly subscription fee, you pay additional fees if you go over the monthly document limit or use additional options.
• Prepaid plans: This is a prepay plan in which you top up credits or documents before using eformsign. You can top up documents to create and send documents and you can top up credits to use additional options.

Note that the prices in the pricing page do have include VAT. VAT may be different by country.

Price for each additional option

• SMS: $0.1 USD / When sending a text message notification to a mobile number.
• Timestamp: $0.5 USD / Used to prevent document forgery. Proves that the document has not changed since a certain point in time.

No. eformsign does not ask for your payment card information in order to sign up for a free trial. Furthermore, even if you add payment card information, you will not be billed or charged until you subscribe to a paid plan.

Go to Billing > Change plan in the sidebar.

Click on the Subscribe button of the desired plan. If a payment card is not added, then you’ll be directed to the Payment method settings page. After adding a payment card, if you select the desired plan, then your plan will be changed to that plan immediately. Note that if you are already on a paid plan, then the new plan will be applied from the first day of the following month.

If you switch from the free trial to the Personal plan, then all members other than the company administrator will be deactivated. If you switch to a paid plan other than the personal plan, then the number of members activated will depend on the number of members supported by that paid plan.

Only the company administrator can change the payment card.

Go to Billing > Payment method settings > Add payment method in the sidebar to change the payment card.

Yes. The moment you click the [Send] button after creating a document in ‘New from my file‘ or ‘New from template‘, it will count as a document created. Regardless of whether a contract is canceled or rejected, it counts as a document created, and is deducted from the number of documents that can be created under your subscription plan.

We recommend our prepaid plan for users whose document usage fluctuates. You can use all of eformsign’s features just by purchasing a single document.

If you want to pause your monthly subscription for a while and want to store documents, please contact the eformsign Team.

If payment has not been processed because the registered card limit has been exceeded or the card has expired, a payment failure email is sent and payment is retried at regular intervals.

After 1 day has passed since the initial payment failure, the company’s status changes to overdue, and the service use becomes restricted after 7 days have passed.

If you need any help, please contact the eformsign team.

You can view your payment history by logging into eformsign and clicking ‘Billing‘->’Real-time Billing‘ in the sidebar on the left. Note that this menu can be accessed only by the company administrator.

Billing and payment for eformsign usage in the previous month (first to last day of the month) are made on the 1st and the 7th day of every month, respectively. Invoices and receipts are sent to the administrator’s email address or to the user’s billing email address.

Yes, you can. However, if you are on a monthly plan, you can switch only once per month.

If you are on a prepaid plan, you can top up any time.

Only the company administrator can change paid plans.

To change your plan, go to Billing > Change plan in the sidebar.

Yes, you can pay for paid plans by cash. Please contact us via the Support page to inquire about the paid plan and payment method you wish to use.

No. Inactive members are not counted.

The user count is the sum of active and invited members of your company.

User count = active members + invited members

Therefore, inactive members are not included in the user count of your company.

The following are the payment methods we currently accept.

• Visa Online
• Visa Debit
• MasterCard Debit
• Japan Credit Bureau
• American Express
• MasterCard Online
• UnionPay

* eformsign does not store any card information.

eformsign’s paid plan is billed on a pay-as-you-go basis where you only pay for what you use each month. Since you are billed only for what you use, no refund is available.

However, if there is an overcharge, a refund will be available, and the refund will be paid out in the same method as in payment.