Can you pay by a debit card?

Yes. You can add a debit or credit card as the payment card on eformsign.

However, please note that if you are adding a corporate card, you can add the ones that have the cardholder name on the front of the card, but you can’t add the ones that do not have a cardholder name on the front.

Do I need to pay for my subscription in advance (prepay)?

No. eformsign is a post-pay service. For each type of subscription plan, there are limits to the number of accounts you can create and the number of documents that can be created per month. Additional charges apply when you create documents over the monthly limit or use an *additional option (e.g. timestamp, SMS, etc.). The prices shown in the pricing page are VAT excluded and it may differ for each country.

Will I be subscribed to a paid plan automatically after the free trial period ends?

No. eformsign does not ask for your payment card information in order to sign up for a free trial. Furthermore, even if you add payment card information, you will not be billed or charged until you subscribe to a paid plan.

I want to change my payment card.

Only the company administrator can change the payment card.

Go to Billing > Payment method settings > Add payment method in the sidebar to change the payment card.

If a contract is canceled or rejected, will the number of documents created still be incremented?

Yes. The moment you click the [Send] button after creating a document in ‘New from my file‘ or ‘New from template‘, it will count as a document created. Regardless of whether a contract is canceled or rejected, it counts as a document created, and tis deducted from the number of documents that can be created under your subscription plan.

What happens if charges are overdue?

If payment has not been processed because the registered card limit has been exceeded or the card has expired, a payment failure email is sent and payment is retried at regular intervals.

After 1 day has passed since the initial payment failure, the company’s status changes to overdue, and the service use becomes restricted after 7 days have passed.

If you need any help, please contact the eformsign team.