Account & Payment

Where can I see my payment history?

You can view your payment history by logging into eformsign and clicking ‘Billing’->’Real-time Billing’ in the sidebar on the left.

When is the payment date?

Billing and payment for eformsign usage in the previous month (first to last day of the month) are made on the 1st and the 7th day of every month, respectively. Invoices and receipts are sent to the administrator’s email address or to the user’s billing email address.

Does my client have to sign up for eformsign?

Your client does not have to sign up for eformsign. If you know the client’s mobile number or email address, you can send a signature request link via SMS or email, Once signed, the link will expire and the client will not be able to access the document.

You can also send a copy of the document(e.g. contract) to the client when the document is completed.

Do I need coding skills to use eformsign?

eformsign is a service that allows anyone to easily convert paper documents into electronic documents without coding skills. Anyone who can use Excel, Word, and PowerPoint can create e-documents with eformsign.

Can I switch between paid plans when currently on a paid plan?

Yes, you can. However, you can switch paid plans only once per month. Please note that when switching paid plans, the new plan will be effective from the date of the switch.

Is it possible to pay for paid plans by cash?

Yes, you can pay for paid plans by cash. Please contact us via the Support page to inquire about the paid plan and payment method you wish to use.

Do paid plans’ user account count include inactive members?

The user count is the sum of active and invited members of your company.

User count = active members + invited members

Therefore, inactive members are not included in the user count of your company.

What are the accepted payment methods?

The following are the payment methods we currently accept.

  • Visa Online
  • Visa Debit
  • MasterCard Debit
  • Japan Credit Bureau
  • American Express
  • MasterCard Online
I want a refund on my paid plan.

eformsign’s paid plan is billed on a pay-as-you-go basis where you only pay for what you use each month. Since you are billed only for what you use, no refund is available.

However, if there is an overcharge, a refund will be available, and the refund will be paid out in the same method as in payment.

Can I change the account ID or the email address I used to create my account?

The account ID or the email address used when creating your account cannot be changed.

Can multiple users share one account?

According to eformsign’s terms and conditions, only one user per account is allowed.

I did not receive a sign-up confirmation email.

Please check your spam mailbox. If you do not receive an email within 3 minutes, then please click the resend button or try signing up again.