Thank you for your interest in eformsign. Before starting an eformsign subscription, please see the below content for information on eformsign subscription.
eformsign is a subscription-based service
This is similar to typical mobile plan subscriptions. eformsign offers three subscription plans based on document count and user count, and if the user exceeds the document or user count limit of the plan, then extra charges are incurred. Please note that the prices displayed on the Pricing page do not include VAT and the VAT rates may differ according to the country. All prices are in USD.
Subscription fees are billed on the 1st, and payments are made on the 7th day of every month
For eformsign usage from the first to the last day of the previous month, the eformsign subscription is billed and payment is made on the current month. Invoices are sent on the 1st of every month, and payments are made on the 7th of every month. If payment is successfully made, then a receipt is sent immediately after. The invoice and receipt are sent to the admin email account, or to the email registered as the billing address.
Extra charges are incurred for additional features
Using the additional features below generate extra charges that are stacked on top of the subscription fee in use.
| Additional feature | Price (per use) | What is it used for? |
|---|---|---|
| SMS (Local) | $0.1 USD | Used for sending SMS notifications related to the document status (e.g. rejected, approved) when requesting a document to be processed. |
| SMS (International) | $0.1 USD | Used when sending SMS notifications using a smartphone overseas. |
| Timestamp | $0.5 USD | Used to prevent forgery of documents. It is used to prove that a document was not altered after a certain point in time. |
FAQs about eformsign subscription plans
Q. What is a ‘User’?
A user refers to a member using eformsign. We recommend you to invite document stakeholders such as company employees and administrators who create documents, manage digital forms, etc. Of course, you can use all features as a single user as well.
However, people who use eformsign for one-time use such as those who only need to sign a contract or create a document just once do not need to create an account.
Q. How can I get started on a subscription plan?
You can log in to eformsign with your administrator account and then change the subscription plan by going to the Dashboard > Billing > Change Plan menu. You can also go to the Change Plan menu when changing a subscription plan while already on one. Also, you can change plans up to once per month.
Q. What are the accepted forms of payment?
Currently, Eformsign only accepts card payments. To do so, log in with your administrator account and go to the Dashboard > Billing > Set Payment Method menu. The following is the list of available cards.
- Visa
- Visa Debit
- Visa Electron
- American Express
- Master Card
- Master Card Debit
- JCB
* eformsign does not store any card information.
Q. When is it counted as 1 document?
A document is counted as a created document when it is available to be opened in Document Box.
Hence, the document count is incremented when a document is saved in eformsign by clicking “COMPLETE” or “SAVE DRAFT” at the top right corner of the screen after creating a document in the “New Document” menu.
In other words, a document is counted as a created document after completing the document creation process, going through the configured workflow.
Q. What happens when payment is overdue?
When a transaction cannot be made due to the registered card exceeding the transaction limit or expiring, a payment failure message is sent. After the payment date (7th of every month) is passed, then the transaction will be retried every 5 days (8th, 13th, and 23rd). After one month is passed since the first transaction failure, the user’s company status will be changed to overdue, and there will be limitations on the use of the eformsign service.