Plan & Payments

Where can I see my payment history?

You can view your payment history by logging into eformsign and clicking ‘Billing’->’Real-time Billing’ in the sidebar on the left.

When is the payment date?

Billing and payment for eformsign usage in the previous month (first to last day of the month) are made on the 1st and the 7th day of every month, respectively. Invoices and receipts are sent to the administrator’s email address or to the user’s billing email address.

Can I switch between paid plans when currently on a paid plan?

Yes, you can. However, you can switch paid plans only once per month. Please note that when switching paid plans, the new plan will be effective from the date of the switch.

Is it possible to pay for paid plans by cash?

Yes, you can pay for paid plans by cash. Please contact us via the Support page to inquire about the paid plan and payment method you wish to use.

Do paid plans’ user account count include inactive members?

The user count is the sum of active and invited members of your company.

User count = active members + invited members

Therefore, inactive members are not included in the user count of your company.

What are the accepted payment methods?

The following are the payment methods we currently accept.

  • Visa Online
  • Visa Debit
  • MasterCard Debit
  • Japan Credit Bureau
  • American Express
  • MasterCard Online
I want a refund on my paid plan.

eformsign’s paid plan is billed on a pay-as-you-go basis where you only pay for what you use each month. Since you are billed only for what you use, no refund is available.

However, if there is an overcharge, a refund will be available, and the refund will be paid out in the same method as in payment.