eformsign Terms and Conditions of Use

1. Purpose

• The purpose of these Terms and Conditions of Use is to govern the rights, obligations, and duties among FORCS Co., LTD., FORCS Singapore PTE Ltd., members, and non-members, and also govern the service use procedures for members with respect to the service provided by eformsign.
• FORCS Singapore PTE Ltd. (hereinafter referred to as FORCS) is in charge of service operation and payment processing for eformsign customers who signed up for the service outside of the Republic of Korea. When purchasing by credit card, you are contracting with FORCS under Singapore law.
• FORCS Co., LTD. is in charge of the development and operation of eformsign, as well as payment processing for eformsign customers who signed up for the service in the Republic of Korea.

2. Definitions of Terms

• 2.1. The definitions of terms used in the Terms and Conditions of Use shall be as follows:
• • 2.1.1. “eformsign” refers to a cloud-based electronic document service in which anyone without programming knowledge can create all kinds of documents in electronic format to be deployed for business use and stored securely.
  • 2.1.2. “Member” refers to individuals or corporations that have access to the eformsign website, agree to the Terms and Conditions of Use, and enter into the Service Agreement with FORCS.
  • 2.1.3. “Non-member” refers to individuals or corporations that use the service without being registered to the service.
  • 2.1.4. “User(s)” refers to both members and non-members.
  • 2.1.5. "Registered company" refers to the company in which members belong to and registered by the company administrator.
  • 2.1.6. “Website” refers to https://www.eformsign.com.
  • 2.1.7. “Service Content” refers to any and all information and materials provided in connection with the service, including electronic forms, electronic documents, sample templates, form builders, and service information.
  • 2.1.8. “User Content” refers to electronic forms, electronic documents, templates, etc. created by users through the service.
  • 2.1.9. “Additional Option(s)” refers to the services of timestamps, SMS, identity verification service, etc. for which additional expenses per use are incurred.
  • 2.1.10. “Exceeded Usage” refers to use in excess of the service use limit predetermined for a plan subscribed by a member.
  • 2.1.11. “Company administrator” refers to the member account that represents the registered company.
  • 2.1.12. “Personal Information” refers to the information to be entered by a member at the time of account registration in order to use the service.
• 2.2. The meaning of terms under the Terms and Conditions of Use not defined in Article 2.1 above shall follow general commercial practices.

3. Effect and Modification of the Terms and Conditions of Use

• 3.1. The Terms and Conditions of Use is effective for all members and non-members who use the service.
• 3.2. FORCS shall post on its website (including connected screens) the Terms and Conditions of Use in order to ensure that persons intending to use the service can read and understand them.
• 3.3. In the event there is a change to the Terms and Conditions of Use, FORCS shall notify members of such a change(s) by posting it on its website, sending it via email, or through other methods.
• 3.4. Change(s) to the Terms and Conditions of Use are not retroactively applied and take effect 7 days after the initial notice. However, for changes to the Terms and Conditions of Use that are of high importance, the changes will take effect 30 days after the initial notice.
• 3.5. If a member does not consent to the Terms and Conditions of Use as modified with respect to the service, the member shall immediately discontinue the use of the service and terminate the Service Agreement.
• 3.6. The Terms and Conditions of Use are effective from the time the member completes the account registration process in accordance with Article 8.

4. Interpretation of the Terms and Conditions of Use

• 4.1. Some services or software may be subject to individually signed contracts or additional conditions.
• 4.2. In the case of companies that use the service by individually signing a contract with FORCS, FORCS may set different operational policies for each company. In the event that the operational policy set for a company conflicts with the Terms and Conditions of Use, the operational policy stated in the individual contract concluded with the company shall take precedence.
• 4.3. For users who signed up outside of the Republic of Korea, any matter not specified in the Terms and Conditions of Use shall be subject to relevant laws enacted in the Republic of Singapore.
  For users who signed up in the Republic of Korea, any matter not specified in the Terms and Conditions of Use shall be subject to relevant laws enacted in the Republic of Korea, including the Act on the Regulation of Terms and Conditions, the Electronic Communication Fundamental Law, the Telecommunications Business Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

5. Provision of Service

• 5.1. eformsign, developed and operated by FORCS Co., LTD. is a platform that provides a service allowing to create and sign electronic documents using devices with information processing capabilities.
• 5.2. It may be impossible to have access to the eformsign service due to a specific country’s policies.
• 5.3. In principle, the service is provided 24 hours a day, 7 days a week, unless a special business or technical problem occurs to FORCS.
• 5.4. Notwithstanding Article 5.3, FORCS may suspend all or part of the service in each of the cases stated below. In such cases, FORCS will notify the reason and duration of service suspension in advance on the homepage. However, in the case of unavoidable circumstances that cannot be announced in advance, we may notify you after the service is suspended.
• • 5.4.1. When performing tasks necessary for service operation such as regular inspection of systems, expansion and replacement of servers, and network instability.
  • 5.4.2. When normal service operation is interrupted due to reasons such as power outage, equipment failure, service bottleneck, or maintenance of equipment by facilities-based telecommunications business entities.
  • 5.4.3. When there’s a situation beyond the control of FORCS such a war, natural disaster, national emergency, or force majeure.

6. Minimum Use Environment for Service Use

• 6.1. Relevant system requirements for service use may be found in the following link:
  System requirements
• 6.2. The system requirements of Article 6.1 may be changed and the member is obliged to check the changes. Note that such changes can be found at the link above.
• 6.3. In the event a service user uses the service in an environment where the system requirements are not satisfied, problems may occur.

7. Change of Service

• 7.1. FORCS may add new features, change or remove existing features, or suspend the service in order to meet operational or technical requirements needed for a smooth service operation.
• 7.2. FORCS will post notices about service additions and changes on the homepage beforehand. As for changes regarding members, notices will be posted on the homepage or sent via email. However, in cases where an unavoidable change/urgent update needs to be made due to errors/bugs, or if the change/update is not a major one, we may notify you later.
• 7.3. FORCS reserves the right to discontinue the service if it is difficult for the company to continue on with the service due to significant business reasons such as business closure arising from business transfer, division, merger, etc., or significant deterioration in revenue. In such cases, the service discontinuation date and the reason will be notified by posting on the website or sending via email within 30 days before the service is discontinued.

8. Acceptance of Service Agreement

• 8.1. Service Agreement shall be formed when a person intending to use the service applies for account registration, consents to these Terms and Conditions of Use and the Privacy Policy, and FORCS approves such use.
• 8.2. FORCS shall notify those who apply for account registration that their application has been accepted, and this will be done through various methods such as sending an email or notifying the member when they login to the service for the first time.
• 8.3. FORCS reserves the right to refuse account registration to any applicant and the right to terminate the account after being registered from any of the reasons stated below.
• • 8.3.1. When registering with an email address that is already registered;
  • 8.3.2. When applying using another person’s name;
  • 8.3.3. When entering false information in a required field in the application form;
  • 8.3.4. When committing acts that violate laws or cause harm to society or applying with such intent;
  • 8.3.5. When using the service for the purpose of pursuing profit such as reselling the service to a third party;
  • 8.3.6. When threatening to interfere with electronic transactions through activities such as illegal use of people’s information or interrupting others from using the service;
  • 8.3.7. When FORCS has previously terminated the Service Agreement pursuant to Article 13.3 of the Terms of Conditions of Use; or
  • 8.3.8. When it is found that the applicant has applied for account registration with the intent of violating the Terms and Conditions of Use.
• 8.4. If there is a technical or business issue, or lack of equipment capacity to expand the service, FORCS reserves the right to withhold account registration.

9. Collection and Protection of Member Information

• 9.1. Any person intending to use the service shall specify correct information in a subscription application form provided online by FORCS.
• 9.2. FORCS reserves the right to collect and store the information provided by members at the time of account registration.
• 9.3. FORCS reserves the right to collect information about members with their consent, in addition to the information provided by members.
• 9.4. FORCS strives to protect and respect the personal information of its members in accordance with all applicable laws.
• 9.5. For the details about the collection and protection of personal information, please read and understand the Privacy Policy.
  See eformsign’s Privacy Policy
• 9.6. FORCS is not responsible for any information including any member’s personal information exposed due to reasons attributable to the member.

10. Changes in Member Information

• 10.1. If a member has previously entered incorrect information when registering an account, or the information has changed since then and needs to be updated, he/she shall immediately correct the information.
• 10.2. If a member has not corrected relevant information as such, he/she shall be responsible for damages incurred as a result.

11. Notice to members

• 11.1. When sending notices to members, FORCS may do so by using email addresses members provided to FORCS.
• 11.2. When giving notices to all members, FORCS may decide to forgo giving notices via email and instead post a notice on the homepage more than once a week.

12. Service use restrictions

• 12.1. In the event that a member violates the obligations of the Terms and Conditions of Use or interferes with the normal operation of the service, FORCS may restrict the use of the service in a step-by-step process such as through a warning, suspension, or termination of the contract.
• 12.2. Notwithstanding Article 12.1, if any member violates any applicable laws such as those in identity theft, credit card fraud, provision of illegal programs, interruption to service operation, illegal communication and hacking leading to the breaching of the “Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.”, deployment of malicious programs, and excessive access of the service, FORCS reserves the right to limit the member’s use of the service or terminate the member’s contract. Upon termination of the contract, all credits and other benefits obtained through the use of the service will be terminated, and without compensation from FORCS.
• 12.3. In the event FORCS restricts the service to any member or terminates the member’s contract in accordance with the Terms and Conditions of Use, FORCS will follow the conditions and specifics of the restrictions stipulated in the service operation policy and other related policies.
• 12.4. Members can appeal the restriction to the service set by FORCS according to the procedures set by the company. If FORCS determines that the reason given by a member for the appeal is justified, then FORCS will immediately resume the member’s service.
• 12.5. In the event any member wishes to no longer use eformsign due to reasons such as leaving the company the member belongs to in eformsign, the company administrator can transfer the member’s documents to his/her own account or another member’s account and then deactivate the member’s account. In this case, the member can no longer access the documents in the company he/she was deactivated from, and can no longer use the eformsign service as a member of the company.

13. Completion of the Service Agreement

• 13.1. FORCS or members may terminate the service Agreement according to the procedures specified in the Terms and Conditions of Use.
• 13.2. Termination by Members
• • 13.2.1. Members may terminate the Service Agreement by notifying FORCS its intention to terminate or by clicking “Delete the eformsign account” in the “My profile” menu of eformsign.
  • 13.2.2. Even after a member terminates the Service Agreement, he/she may register an account again. However, when a member purposely terminates the Service agreement and then reapplying for account registration for a wrongful intention including trying to reap the benefits such as receiving free credits and extending the free trial plan period which are given to members in limited quantify or period, FORCS may restrict such re-registration.
  • 13.2.3. Even after a member terminates the Service Agreement, he/she shall assume all responsibilities for any and all activities done at the service and consequences thereof.
• 13.3. Termination by FORCS
• • 13.3.1. In each of the following cases, FORCS may terminate the Service Agreement with a member:
  • • 13.3.1.1. Where a member engages in activities prohibited in the Terms and Conditions of Use;
    • 13.3.1.2. Where a member infringes upon FORCS’ or a third party’s reputation, credit, interest, or rights including intellectual property;
    • 13.3.1.3. Where a member did or tried to interfere with the service or altered contents provided by FORCS;
    • 13.3.1.4. Where a member is subjected to a decision of bankruptcy, incompetency, or quasi-incompetency, or a judgment of conviction, death, missing, dissolution, dishonor, etc.;
    • 13.3.1.5. Where a member does not pay overdue fees for the service for more than one month; or
    • 13.3.1.6. Where a reason for rejecting the member’s application stated in Article 8.3 is found.
• 13.4. FORCS immediately deletes all member information upon account termination (except for the information that must be kept under applicable laws), and hence the information cannot be recovered.
• 13.5. FORCS shall not assume any responsibility for problems occurring as a result of the termination of the Service Agreement.

14. Precautions at the Time of Service Use

• 14.1. Users may use the eformsign service after account registration.
• 14.2. Different service privileges may apply according to the plan selected by each member or company that each member belongs to, and the details of this will be announced on the homepage.
• 14.3. Some features may incur extra fees or charges. Before members apply to use the service, FORCS will, via the homepage, notify members about the service and extra fees and charges that may incur from using some features.
• 14.4. FORCS may change the content and pricing of specific plans after giving a relevant member(s) a prior notice thereof.
• 14.5. Members are advised to log out for security reasons after the end of the service use.
• 14.6. When a member creates a document for the company the member belongs to, the documents are automatically shared to other members of the company according to the permissions they have.

15. Legal Effect of Electronic Documents

• 15.1. An electronic document shall not be denied legal effect as a document solely because it is in an electronic form, in accordance with Article 4.1 of the Framework Act on Electronic Documents and Transactions in Korea. However, the laws may vary by nation, and in cases where there is a law that goes against the legal effectiveness of electronic documents, the electronic document may not be legally binding.
• 15.2. Each user must check whether electronic documents created by him/her are legally binding. FORCS is not responsible for any problems arising from not knowing whether an electronic document is legally binding or not.

16. Legal Effect of Electronic Signatures

• 16.1. Electronic signatures, including signatures and seals, shall have an effect of a signature, signature and seal, or name and seal, as is agreed between the parties concerned, in accordance with Article 3.3 of Digital Signature Act in Korea. However, the laws may vary by nation, and in cases where there is a law that goes against the legal effectiveness of electronic signatures, the electronic signature may not be legally binding.
• 16.2. Signatures used for electronic signatures are general electronic signatures, not certificate-based signatures. Hence, in the case where a law requires the use of a certificate-based signature, the legal effectiveness of the electronic signature may not be recognized.
• 16.3. Each user must check whether each of the electronic signatures created and requested to be signed is legally binding. FORCS is not responsible for any problems arising from not knowing whether an electronic document is legally binding or not.

17. Payment for Paid Services

• 17.1. Payments for the eformsign service use shall be made according to the payment agency agreement between FORCS and the payment gateway.
• 17.2. Members must register valid payment information if they want to subscribe to a paid plan. Available payment methods can be found on the payment page.
• 17.3. Payments shall be made according to the payment methods selected by members. In the event a member has used the service in excess of the provision of the service for a relevant plan, or a member has used additional options other than his/her plan, additional fees other than relevant prices of the plan shall be charged.
• 17.4. eformsign is a subscription-based service, and paid subscription plans are automatically renewed every month unless otherwise specified on the service payment page.
• 17.5. Pricing and features of subscription plans may change over time, and FORCS may recommend a new subscription service that is similar to the one the member is subscribed to at the end of his/her subscription.
• 17.6. FORCS shall provide invoices including the details of use via email. In the event FORCS finds out about an error after certain fees have been previously paid, it may correct the content of the invoice and issue another invoice. In the event a member has an objection to an invoice, he/she shall notify FORCS thereof within seven (7) days after the issuance day of the invoice.
• 17.7. Members who have entered into a paid subscription plan may withdraw their subscription within a certain period of time as prescribed by applicable laws. Note that paid subscriptions may include services that cannot be withdrawn, as prescribed by applicable laws including the Act on the Consumer Protection in Electronic Commerce, etc., and in such a case, FORCS will take the necessary measures in accordance with the applicable laws to restrict the withdrawal of the service.
• 17.8. In the case where an incorrect amount of payment is made for paid services, FORCS will refund the amount that was incorrectly made in the same method the payment was made by the member. However, if a refund cannot be made in the same method, then this will be notified in advance to the member and the refund will be paid out as credits if the member’s consent is obtained.
• 17.9. Each member is obligated to pay a subscription fee for using a paid subscription, and the member is responsible for any problems arising from the failure to pay the subscription.
• 17.10. For any other compensation related policies, please see eformsign’s Service Level Agreement:
  See eformsign’s Service Level Agreement

18. Change or Termination of a Paid Subscription Plan

• 18.1. The subscription plan can be changed only once per month. When a member subscribes to a paid subscription plan for the first time, the new subscription will be applied immediately. When an existing paid member changes to a different paid subscription plan, the new subscription will be applied from the first day of the following month.
• 18.2. In the event a member deletes a company while subscribed to a paid subscription plan, the paid subscription plan will be terminated. Also, the fees from the first date until the date of the deletion shall be calculated on a pro-rata basis, and charged on the next day; provided, however, that with respect to additional options, excesses, and additional use fees beyond the scope of provision in a relevant plan (creating documents over the limit, having additional user accounts, etc.), the entire fee amounts shall be charged according to usage.

19. Management of Overdue Fees

• 19.1. If payment is not made by the payment due date, FORCS will notify the member of this and change the member’s account status.
• 19.2. If the overdue status surpasses 7 days, then the member’s use of the service may be restricted or suspended.
• 19.3. If payment is not made within 30 days of the past due date, FORCS may terminate the contract in accordance with Article 13.3.1.5. This may delete all of the member’s data and the member is responsible for all problems caused by this.
• 19.4. In the event that the member fails to make the payment by the payment due date, FORCS may apply the statutory interest rate of 6% per year.

20. Use by Non-members

• 20.1. FORCS provides a method to create service URLs for non-members so that members can make document requests to non-members.
• 20.2. Members may send to a non-member(s) a relevant service URL created for non-members and make a request for service use.
• 20.3. Non-members may have access to the service URL for electronic documents and must agree to the Written Consent to Use of Electronic Document and Electronic Signatures before using the service.
  See the Written Consent to Use of Electronic Document and Electronic Signatures
• 20.4. When a member requests a document to be reviewed and signed by a non-member, the member must make the non-member verify his/her legal name, email address, phone number, etc. and verify his/her identity through authentication.
• 20.5. FORCS is not responsible for any problems arising from a member requesting documents to be reviewed and signed by a non-member.

21. Duties of Members

• 21.1. Members shall be responsible for all activities relating to the use of the services and must comply with all applicable local laws.
• 21.2. Members must use the service as prescribed by the Terms and Conditions of Use and are obligated to pay the fees charged when using a paid service.
• 21.3. Members shall not share their account information including passwords, and may not use other members’ accounts.
• 21.4. Members shall not use the services for illegal purposes or in the way of violating the Terms and Conditions of Use. As well, members shall not be engaged in each of the following activities in using the services:
• • 21.4.1. Violating relevant laws including the Copyright Act or engaging in activities against social orders in the course of using the services; or
  • 21.4.2. Engaging in any activity that may cause damages to FORCS or a third party willfully or with gross negligence.
• 21.5. Notwithstanding Article 21 (Duties of Members), in the event a member or non-member who has used the services via the member uses the services in violation of the Terms and Conditions of Use, the member shall be held responsible therefor.
• 21.6. In the event a user content violates relevant laws, FORCS does not bear any responsibility.

22. Duties of FORCS

• 22.1. FORCS is committed to providing a continuous and stable service as defined by the Terms and Conditions of Use.
• 22.2. FORCS is committed to protecting members’ personal information as well as disclosing and complying with the privacy policy in order to provide a high level of information security.
• 22.3. If an objection or complaint raised by a member is objectively recognized as valid, FORCS must promptly handle it within a reasonable period. However, in the case an objection or complaint is difficult to handle promptly, FORCS will notify the member of the reason, the schedule for which the objection or complaint will be handled, and its results via email or another medium.

23. Intellectual Property Rights

• 23.1. FORCS shall have intellectual property rights, ownership, and copyrights to the eformsign related software and service content.
• 23.2. Members shall have intellectual property rights to the content they created. However, in the case a member creates content by modifying some service content, then the member shall have intellectual property rights only for the part created by the member.
• 23.3. Members must not use any information gained by using the services provided by FORCS for any commercial purpose including reproduction, transmission, editing, publication, distribution, broadcasting, performance, and re-creation or made available to others without prior consent from FORCS.

24. Compensation for Damages

• 24.1. In the event FORCS willfully or with gross negligence has caused damages to members as a result of its providing the service that does not meet the quality and functions specified in the Service Level Agreement, FORCS shall compensate members for damages in a way specified in the Service Level Agreement.
  See eformsign’s Service Level Agreement
• 24.2. In the event a member, willfully or with gross negligence, has caused damages to FORCS in violating its obligations under the Terms and Conditions of Use, the member shall be responsible for compensating FORCS for damages.
• 24.3. In the event FORCS was subjected to various complaints by a third party, including a claim for damages and lawsuit because a member had used the service for illegal purposes or in a way of violating the Terms and Conditions of Use or infringe third party copyright or intellectual property rights, the member shall exempt FORCS from liability under its responsibility and at its cost. If FORCS is not exempted from liability as such, the member shall compensate for all the damages incurred as a result.

25. FORCS’ Exemption from Liability

• 25.1. FORCS shall be exempted from liability in each of the following cases:
• • 25.1.1. Where FORCS is unable to provide the service due to natural disasters, national policies, or other similar force majeure events;
  • 25.1.2. When the service cannot be used due to the maintenance, replacement, regular inspection, construction, etc. of the equipment used for service operation;
  • 25.1.3. Damages occurred due to reasons attributable to a user;
  • 25.1.4. Damages arising from the member violating the Terms and Conditions of Use;
  • 25.1.5. The accuracy and reliability of the information, materials, or facts of the user content posted on the service by a member;
  • 25.1.6. Transactions or disputes arising from the use or mediation of eformsign between members or between a member and a third party;
  • 25.1.7. When a member's account is suspended or deleted due to reason such as non-payment of user fees or violation of the Terms and Conditions of Use, or when an archived file is deleted, causing damage to the user;
  • 25.1.8. Where a user(s) or a third party has suffered damages because of a member’s willful or grossly negligent conduct, or unskillfulness for service use methods;
  • 25.1.9. Any damages arising from the use of the service provided during the free trial period (except in the case of deliberate or gross negligence);
  • 25.1.10. Where a problem has occurred because of a member’s use environment or a network environment without FORCS’s willful or grossly negligent conduct;
  • 25.1.11. Where an external cloud infra service provider(s) or an additional service provider(s) has discontinued the service or has not normally provided the service, and as a result, damages have occurred to a member(s); or
  • 25.1.12. In the event a member’s personal information is leaked and the service was illegally used due to the member not properly managing one’s login information such as the account password.

26. Disclaimer of Guarantees

• 26.1. FORCS shall provide the service as it is, and may have defects.
• 26.2. FORCS does not guarantee each of the following cases:
• • 26.2.1. The service shall be used at all times, without interruption, and without errors;
  • 26.2.2. The service quality shall be satisfied;
  • 26.2.3. The service shall correct all errors;
  • 26.2.4. The legal effect of electronic documents or the legal effect of documents signed electronically using eformsign;
• 26.3. Users understand and agree that the service use is by their own decision, and they shall be wholly responsible for the service use.

27. Dispute Settlement

• 27.1. In the event there is a dispute between FORCS and a member with respect to the service use, the parties shall endeavor to resolve the dispute amicably by sincerely having a consultation for resolving the dispute.
• 27.2. In the event the dispute is not resolved notwithstanding such endeavors, the parties shall submit to the jurisdiction of the courts of the Republic of Singapore. For eformsign customers who signed up in the Republic of Korea, the parties shall submit to the jurisdiction of the courts of the Republic of Korea.

28. Miscellaneous

• 28.1. Members’ rights and obligations under the Terms and Conditions of Use may not be assigned or transferred without FORCS’s consent.
• 28.2. In the event a specific provision of the Terms and Conditions of Use ceases to have effect, the Terms and Conditions of Use except for the ineffective provision shall remain effective.
• 28.3. Even if FORCS does not enforce or exercise a certain provision(s) of the Terms and Conditions of Use, it shall not be deemed to have waived the provision(s).
• 28.4. Any matter not specified in the Terms and Conditions of Use shall follow general commercial practices.

Privacy Policy

1. General

• 1.1. This Privacy Policy applies to all information that identifies each individual user (hereinafter referred to as "Personal Data") acquired by FORCS Co., Ltd. (hereinafter referred to as "Company") during the course of providing eformSign services.
• 1.2. "Personal Data" among above mentioned information refers to name, address, and etc. which enables to identify a specific user.
• 1.3. The Company places the highest priority on protecting the confidentiality of your personal data. The Company respects the privacy of all of our customers' personal data and keeps such information confidential during its processing and management.
• 1.4. This Privacy Policy was drafted in accordance with the Personal Data Protection Act 2012 ("PDPA"), and the Company complies with the PDPA.
• 1.5. This Privacy Policy applies to all personal data you provide, and explains how we collect, use, disclose, process and manage your personal data.
• 1.6. If you do not agree to this policy, please do not provide any personal data.

2. Collection of personal data

• 2.1. In providing the eformsign service to you, the Company collects personal data necessary for the use of the service such as your email, telephone number, password, login ID, name, company phone number, title, department, company name, profession, etc., as well as information about your computer hardware and software that is automatically collected such as connection logs, IP address, cookies, etc.
• 2.2. When your personal data is required, the Company will ask you to provide such personal data so that you may choose to provide such personal data voluntarily.
• 2.3. In general, the Company requires personal data in the following situations
• • 2.3.1. when the customer provides personal data directly through the internet website managed by the Company or a support forum board
  • 2.3.2. when confirming the identity of the customer or an agent through a medium such as telephone, fax, etc.
  • 2.3.3. when the customer directly provides personal data to participate in a special offer event, etc.
  • 2.3.4. when it is generated during the use of the service by the customer
  • 2.3.5. when the user information is obtained from a third party through legitimate means.
• 2.4. You may choose whether to provide personal data to the Company at any time. However, please note that when there is not enough personal data necessary for the provision of our service, the use of the eformsign service may be limited.

3. Disclosures of your Personal Data

• 3.1. The Company shall not sell, rent or lease your personal data to any third party.
• 3.2. In cases where your personal data is disclosed to a third party (including third parties located abroad) such as a partner* in order to provide the eformsign service in accordance with your request, your personal data will not be disclosed to any other third party other than those you have consented to.
• 3.3. The Company will provide personal data to the third party (including third parties in the foreign country), such as partner*, to the minimum extent necessary for the realization of the purpose of use, if the customer consents:
• • 3.3.1. To provide services (including cloud service providers such as Google and Amazon)
  • 3.3.2. To improve the quality of services, etc.
  • 3.3.3. To the review of new services
• 3.4. In the event that the Company is required by court order or requested by a government agency to disclose all retained personal data and information related to you, or when it is otherwise deemed necessary or appropriate to protect or defend its rights or assets, the Company has the right to disclose such information.
• 3.5. A partner means a related company, advertiser, or other affiliated company for the provision of the service.

4. Use of collected personal data

• 4.1. Unless you give explicit consent, the Company shall not use important personal data such as race, religion, or political leanings, and the personal data provided by you will be used for the following purposes:
• • 4.1.1. Company website account registration and account management
    : Account registration, to identify users according to membership services, maintain manage membership qualifications, to prevent fraudulent use of the services, various notices/notifications, grievance resolution, etc.
  • 4.1.2. Processing of customers complaints
    : To identify the complainant, confirm the situation surrounding the complaint, contact/send notifications for fact-finding, notice of process results, etc.
  • 4.1.3. Provision of services
    : To identify the complainant, confirm the situation surrounding the complaint, contact/send notifications for fact-finding, notice of process results, etc.
  • 4.1.4. Marketing and advertisement
    : To develop new services and provide customized services, supply information on special events and advertisement and participation opportunities, verify the validity of the services, assess membership service usage, etc.

5. Acquisition of personal data requiring consideration

• 5.1. The Company shall not acquire personal data about race, creed, social status, medical history, or criminal history without your prior consent.

6. Management of personal data

• 6.1. The Company shall keep the personal data accurate and up-to-date as necessary to achieve the purpose of use, and shall endeavor to delete the personal data without delay when it becomes unnecessary to use it.
• 6.2. The Company takes necessary and appropriate safety management measures to prevent leakage, loss, and damage of personal data. In addition, if there is entrustment of handling of personal data, necessary and proper supervision is carried out to the trustee.

7. Security

• 7.1. All collected information is kept confidential, and the Company endeavors to take all possible technical, organizational and physical measures to protect the personal data you provide against any unauthorized or unintended access.

8. Request to access and correct your personal data

• 8.1. You may check and correct your information, such as your email address, password, etc., that is registered on the company website at any time.
• 8.2. In addition, the Company shall notify, suspend, terminate, correct, add, delete, suspend, terminate or suspend the use of the personal data of the user (including the user's agent) (Hereinafter referred to as "request for initiation, etc."), the Company shall respond promptly within a reasonable range.
• 8.3. Also, the customer may, at any time, to correct or access personal data through the company website(support). The Company shall fulfill a customer's legitimate request to correct and access personal data within 30 days, and if this cannot be completed within 30 days, the Company shall give notice of the period of time necessary to do so.
• • 8.3.1. Privacy Policy Direct : Representative Director Migyeong Park
  • 8.3.2. Privacy Policy Department: eformsign Service Team
  • 8.3.3. Contact: Ask a question

9. Changes to this Privacy Statement

• 9.1. This Privacy Statement may be updated at any time.
• 9.2. If the Company makes changes to this Privacy Statement, notice of any changes will be given in a user-friendly manner.